Who we are?
BlueOSS, headquartered in Annapolis, Maryland, USA, is a leading provider of business productivity, process management, business intelligence and BSS/OSS solutions targeted to vertical markets such as cloud service providers, telecom operators, healthcare providers, pharmaceutical manufacturers and services, real-estate, and financial institutions.
BlueOSS has presence in several regions, including North America, Asia, Africa and the Middle East, thus, BlueOSS is strategically positioned to offer the best price performance solutions and services.
Why we do it?
BlueOSS business philosophy follows one simple premise: deliver turnkey solutions to ensure successful deployment and quick time to market for all its customers.
It is our objective to be successful with every system deployment. The key factors behind our consistent success are: effective implementation methodology, professional staff and effective communication. BlueOSS deployment process begins with proper and thorough understanding of customer needs and business processes. The implementation process has FOUR stages: Requirements definition workshop which produces a Statement Of Work; System preparation and on site configuration and testing; Training and knowledge transfer; and User Acceptance Testing.
Customer satisfaction is a cornerstone of our corporate culture, which is why we provide more than one option for customer support Customers can report their issues or queries to Online Support System, which is monitored 24 hours. Every issue is analyzed and addressed based on the service level agreement with each customer. Customers also have the option to contact BlueOSS Support Center for help-by-phone service or request onsite support service.
What do we offer?
BlueOSS solutions, by using the latest technology and industry standards, are embedded with powerful features and capabilities designed to protect customer investment and provide the best Return-On-Investment. BlueOSS uses modular design for all of its solutions’ components which provides a great deal of flexibility and configurability, allowing customers to choose the suitable implementation for their operation and business model.